Refund Policy.

1. Overview

This Refund Policy describes the terms under which routing.run ("we", "us", or "our") offers refunds for purchases made on our AI model routing platform (the "Service"). By making a purchase, you acknowledge and agree to the refund terms outlined below.

2. Refund Window

The 6-hour refund window begins at the exact time your payment is successfully processed. The timestamp of your purchase is recorded in our billing system and serves as the definitive reference for refund eligibility.

3. Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 6 hours of the initial purchase
• The request must be made by the account holder associated with the purchase
• The account must not have been flagged for abuse or violation of our Terms of Service

4. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Any purchase where the refund request is made after the 6-hour window
• API usage charges that have already been consumed
• Accounts terminated for violations of our Terms of Service
• Partial refunds for unused portions of a billing period (unless required by law)

5. How to Request a Refund

To request a refund within the eligible 6-hour window, choose one of the following:

• Alternatively, email us at [email protected] with the subject line "Refund Request"
• Include your account email address and transaction ID or payment confirmation
• You may include a brief explanation to help us investigate, but it is not required for review

We aim to review and process all refund requests within 24 hours of receipt. Approved refunds will be credited back to the original payment method within 5–10 business days, depending on your financial institution.

6. Refund Processing

Once a refund is approved:

• The refund will be issued to the original payment method used for the purchase
• Processing times may vary depending on your payment provider (typically 5–10 business days)
• Your Basic subscription, prepaid balance, or account access may be adjusted accordingly upon refund completion
• Any API keys or credits associated with the refunded purchase may be revoked

7. Post-Refund Account Access

If you receive a refund, your account will be restricted from using the Service for 6 months from the refund approval date. During this period, you may not create, use, or attempt to use another account to access the Service.

If we determine that you have attempted to bypass this restriction, including by creating a replacement account, using another person's account, or otherwise evading enforcement, we may suspend or terminate the account without providing an additional refund, except where required by applicable law.

8. Exceptions

We reserve the right to make exceptions to this policy at our sole discretion, including but not limited to:

• Service outages or critical failures that prevented use of the platform
• Billing errors or duplicate charges caused by our systems
• Situations required by applicable consumer protection laws in your jurisdiction

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws that cannot be waived by contract.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the revised policy on this page and updating the "Last updated" date. Changes will not apply retroactively to purchases made before the change.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: